Customers: open a ticket from the portal
Sign in and open Help → Support → New ticket. A ticket is linked to your organization, so we can see your plan and assets, and every reply stays in one place. Pick the category that fits best: question, bug, billing, abuse report, false positive or other. You are notified when we reply.
No account, or a pre-sales question
Use the contact form and choose the topic: sales and pricing, enterprise rollout, partnership, product support, security or something else. Messages go to our team inbox and are kept for 12 months.
Helpful details to include
- What you were doing and what you expected to happen.
- The asset (domain) and the scan or finding involved. Please never include passwords or API keys.
- The exact message you saw, or a screenshot.
Security and abuse
To report a vulnerability in TasScan or misuse of the scanner, follow Report a vulnerability or abuse.