When a payment fails, you and the other owners and billing admins get an in-app notice and an email straight away, and a past due banner shows the date your grace period ends.
- You keep your paid plan for 7 days from the first failure. Reminders follow on day 3 and on the day before the deadline.
- Stripe may retry the card automatically.
- While the payment is overdue, plan changes are blocked.
Fix it
Open the payment portal from the Subscription page and update the card. If your bank asks for confirmation, complete it; a separate email tells you when this is needed. A successful payment clears the banner and the clock.
If nothing is paid
If nothing is paid by the deadline, the subscription is canceled and the organization falls back to the Free plan, with a "subscription canceled" email. See Cancel, resume and the Free plan for what that means for your data.